The blue screen of death error can cause you many problems and users have reported that the dxgkrnl.sys file causes these problems on Windows 10.
They are annoying and not easy to deal with. If you happen to encounter such an error, see the solutions in the section below.
1. Update Windows 10 and graphics card driver
According to reports, the graphics card driver is to blame for this problem. Do you happen to be using an Nvidia graphics card?
In this case, just make sure you download the latest Nvidia drivers to fix any incompatibility problem that the graphics card may have with Windows 10.
Using an automatic tool to update drivers on a Windows PC is safer and more convenient because manually downloading drivers can result in errors and major problems. For example, DriverFix can update all your drivers within a few clicks.
2. Turn off SLI
Step 1: Go to Nvidia Control Panel. You can access it by double clicking on the icon in the bottom right corner.
Step 2: Go to 3D Settings and click on Set SLI Configuration.
Step 3: Make sure that Do Not Use SLI Technology is selected.
Step 4: Click on Apply to save the change.
A lot of gamers use two Nvidia graphics cards in SLI mode to boost performance. Although this seems fantastic, there have been concerns that SLI can interfere with dxgkrnl.sys.
When using SLI on Windows 10, it appears that there is a memory leak in VRAM; therefore, you should disable SLI to fix this problem. The computer’s blue screen of death fault will be resolved if SLI is disabled.
3. Turn off Nvidia Surround
A feature of Nvidia graphics cards called Nvidia Surround enables you to view 3D content on several displays.
Although this may seem like a fantastic feature for gamers, it has problem with Windows 10 and may interfere with dxgkrnl.sys, leading to a BSOD System_Service_Exception dxgkrnl.sys error.
So far the only solution is to disable Nvidia Surround to fix this error.
Nvidia Surround can occasionally be difficult to turn off, so some users have suggested using the keyboard shortcuts CTRL + ALT + S or CTRL + ALT + R to turn it off.
Try unplugging the other monitors and restarting with just one monitor connected in if the shortcut doesn’t work for you.
When starting with only one monitor, Nvidia Surround will automatically turn off.
4. Modify the BIOS’s graphics memory setting.
Step 1: While the computer boots, restart it while holding down the Del, F2, or F10 keys on the keyboard. Depending on the machine, a different key may need to be pressed.
Step 2: The Advanced, Advanced Chipset, or Advanced Features menu must now be located.
Step 3: Change the memory size to 128MB or greater under Graphics Settings or Video Settings.
Changing the graphics memory setting in the BIOS will resolve this BSOD error if you are using integrated graphics.
On ASUS laptops with integrated Intel HD 4400 graphics, many users claimed that they were able to successfully fix the dxgkrnl.sys-related error. However, this fix ought to apply to any laptop or integrated graphics card. You must follow the instructions above in order to alter this setting.
The process may differ based on the type of BIOS you are using, and it should be noted that altering the amount of memory for the integrated graphics card is not the same for every machine.
5. Check for hardware problems
There have been a few instances where a bad motherboard or RAM module was to blame for this problem.
Take your PC to a shop to have it inspected for hardware issues if it is still covered under warranty.
6. Run the Blue Screen Troubleshooter
Step 1: Go to Settings.
Step 2: Go to Updates & Security > Troubleshoot.
Step 3: Click on Blue Screen after that, then select Run the troubleshooter.
Step 4: Let the wizard finish the process after you have followed the other instructions.
Step 5: Restart the computer.
If the issue is still not resolved, you can try running SFC and DISM to identify any further system faults that might be contributing to the BSOD Dxgkrnl.sys problem.
Reference:
- How to Fix the Machine Check Exception BSOD in Windows 10
