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How to fix “HP Software Framework Is Not Installed” error in Windows

Do you use the Fn + special key on your laptop to quickly perform functions like adjusting the volume or putting the computer to sleep? Did those special functions suddenly stop working on your HP computer?

Maybe you’ve seen this Hotkey Support error message and you’re wondering how to fix it. When this message appears, the title may be HP Hotkey Support or HP Hotkey UWP Service. Both refer to drivers that come pre-installed on HP computers and allow hotkeys to run.

“HP Software Framework Is Not Installed” Error in Windows

Here’s how you fix the error:

Method 1: Install HP Support Assistant

When the error message appears, the user is prompted to install the HP Software Framework from the link provided. Sorry, this link is no longer supported and doesn’t work anymore. The good news is that HP Support Assistant is still available.

Visit the HP Support Assistant page. Click the red HP Support Assistant button to install.

Click the red HP Support Assistant button to install
Click the red HP Support Assistant button to install

After the file is installed, restart the computer, and the hotkeys should work again.

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Method 2: Installation of the HP Hotkey Support driver

If the hotkeys still don’t work properly, look for the specific driver files on the HP website: HP Hotkey Service and HP Hotkey Service UWP.

To find the right driver for your computer, you will need to find the exact device model. If the model number is not printed anywhere on the case, you can easily find it in your system information.

Just type System in the Windows search box. Then click Open and specify your model number.

Find the device model number
Find the device model number

Once you’ve found your computer’s model number, visit the HP support website to find the driver you need. Scroll down to identify the product and enter your model number. Then click the Software, Drivers, and Firmware tab. This will display a list of drivers that are compatible with your device.

Find HP Hotkey Support and click Download
Find HP Hotkey Support and click Download

Click Software-Solutions. Find HP Hotkey Support and click Download. Follow the on-screen instructions to install the software.

When the file installation is complete, restart your computer, and your hotkeys should work again.

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