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How to fix “The Username or Password is Incorrect” error in Windows 10

After installing the feature update, you may encounter a strange problem. Whenever the computer is restarted, the first screen that shows up even before the login screen is: “The username or password is incorrect. Try again“.

Note that the above screen displays even before the Welcome screen is displayed, though you haven’t had a chance to enter a username or password. After dismissing the above message, you can enter the required information and log in successfully.

“The username or password is incorrect. Try again" error
“The username or password is incorrect. Try again”. Error

Fix the “The Username or Password is Incorrect” error every reboot

The incorrect password error only occurs when the Use my sign-in info to automatically finish setting up my device after an update or restart setting is enabled. This setting is supposed to speed up the Windows update process by automatically logging in after rebooting and completing device setup. The device is then locked to help keep your account and personal information safe.

Turn off “Use my sign-in info” to fix Windows 10 login problems

1. Click on Start button, Select Settings.

2. Select Sign-in options after clicking Accounts.

3. In Privacy section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

Turn off Use my sign in info to automatically finish setting up my device after an update or restart
Turn off Use my sign in info to automatically finish setting up my device after an update or restart

4. Restart the Windows.

Still seeing the incorrect password error on startup?

To avoid the “The user name or password is incorrect” error in Windows 10 and to resolve user account login problems, here is a list of things you need to check:

1. Make sure Caps Lock isn’t on if your password contains all lowercase letters.

2. An incorrect keyboard layout can prevent you from entering the characters in your password. In systems with multiple keyboard layouts, be sure to select the correct keyboard layout to enter the password at the login screen. You can change the keyboard layout at the bottom right corner of the Windows 10 login screen. Once you change the correct layout, your password should be active.

3. Are you using the same Microsoft account (MSA) (instead of a local user account) on multiple Windows 10 devices? If so, you must know that if you change the password on one computer, the same password must be used on other devices that share the same MSA. This is a key point that users often overlook.

Also, if you have set up auto-login with Netplwiz.exe before, you will need to remove it and reconfigure.

4. From the login screen, click the Forgot my password link and reset your Microsoft account password. You can reset it using an alternate email ID or phone number. A security code will be sent to your alternate contact ID or mobile number to verify your account. After verifying and resetting your password, sign in to your account with your new MSA password on all Windows 10 devices. Alternatively, you can use another computer to access the Reset password link:

https://account.live.com/password/reset

5. If you’re using a local account instead of MSA, you can reset your password using two methods:

– On the login screen, enter the incorrect password to open the password reset option. Select Reset password, answer the security questions, and then enter a new password.

– Enable the built-in admin account via Windows Recovery Options and then reset the local user account password easily. For more details, see the article: “Losing Admin rights on Windows 10 and 8.1? Here’s How to Repair It.”

6. If nothing helps, create a new user account by activating the built-in admin account via Windows RE.

7. The last option is to contact Microsoft support or fill out an account recovery form. If you’ve forgotten your Microsoft account password and don’t have access to the security information on your account, the account recovery form is a tool you can use to provide additional information. Microsoft can ensure that you (and only you) have access to your account.

I hope the information in this article has helped you fix or resolve the incorrect password error on Windows 10.

Reference:

  • How to fix “The File or Directory is Corrupted and Unreadable” error

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